Gamers Point Warranty & Support

Shop with confidence. All items sold by Gamers Point are 100% genuine and covered by manufacturer warranty and Bahrain consumer protections. We provide local support, fast RMA handling, and clear communication throughout your claim.

What’s covered

• New sealed products: Covered by the manufacturer’s warranty per model and category.
• Custom PCs: Individual parts carry their brand warranties; assembly workmanship is covered by Gamers Point.
• Repairs & upgrades: Parts used are covered by their supplier warranties; our labor has a limited workmanship warranty.

What’s not covered

• Physical damage, burn marks, bent pins, liquid damage, misuse, incorrect installation, unauthorized repairs or modifications.
• Software, OS corruption, viruses, data loss, or normal wear & tear (fans, thermal paste degradation, battery aging, etc.).
• Digital goods (e.g., gift cards or license codes): Non-returnable and non-refundable once issued/printed.
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How to file a warranty claim (RMA)

1. Contact us: WhatsApp +973 3682 0393 with order number, photos/video of the issue, and a brief description.
2. Drop-off / Collection: Bring the item (with box and accessories) to our Muharraq office, or arrange a courier via WhatsApp.
3. Initial check: Our team performs a quick inspection and, where needed, a full diagnostic.
4. Processing: If a manufacturer RMA is required, we handle the hand-off and keep you updated.
5. Resolution: Repair / replacement / credit per brand policy and part availability.

Diagnostics & service

• Full diagnostic service: Please purchase our Diagnostic Service before we begin bench testing or teardown. If the issue is covered by warranty, diagnostic fees may be waived or credited where applicable.
• Data & backup: Back up your data before service. We are not responsible for data loss during testing or repair.

Apple device pre-orders (important)

• Deposit: BD 300 per device (non-transferable; one device per order).
• Service/handling fee: 7% applies to each device; this fee is non-refundable.
• Balance due at delivery: Device price + 7% fee − BD 300 deposit.
• Fulfilment: First-come-first-served. Target delivery start: as communicated at pre-order launch. We aim to deliver within 2–3 weeks from pre-order start.
• Delay protection: If we cannot deliver within 3 weeks of pre-order start, your BD 300 deposit is fully refundable. The 7% service/handling fee is never refundable.
• Final selections: Model, color, and storage choices are final after order is placed. ID may be required at collection.

Returns & exchanges

We follow brand-specific DOA/early-failure windows where provided. Items must be returned in original condition with all accessories and packaging. Eligibility is subject to inspection and brand policy.

Processing times

• Store inspection: 1–3 business days (typical).
• Brand / distributor RMA: Varies by brand and part availability. We’ll keep you updated via WhatsApp.

Proof of purchase

Please provide your invoice/receipt or order confirmation. This helps us verify serials and warranty periods quickly.

Contact us

WhatsApp: +973 3682 0393
Instagram: @gamerspointbh
Payments accepted: American Express, Apple Pay, BenefitPay, Mada, Mastercard, OmanNet, Visa.

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FAQs

Is DOA (dead on arrival) covered?

Yes, if the brand offers an early failure window and the product is returned complete and inspected. Timelines vary by brand.

How long does an RMA take?

Store inspection typically takes 1–3 business days. Brand processing depends on the manufacturer and part availability.

Can I return a digital gift card?

No. Once issued/printed, digital cards and license keys are non-returnable and non-refundable.